FAQs

FREQUENTLY ASKED QUESTIONS

 

What exactly do you sell?

We sell identity design that differentiates from the competition. The work we create helps my clients move closer to their goals, and although difficult to measure, the aim is to boost client profits through improved attraction and retention of ideal customer bases.

• Logo Creation
• T Shirts and T Shirt Printing (Screen Printing & DTG Printing)
• Website Design (with basic posting training)
• Business Cards / Brochures / Flyers
• Banners / Decals / Stickers

 

What is your minimum order?

If you want screen printed shirts, the minimum order is 6 pieces per-design, for most orders. Another option is direct-to-garment printing. In which case, there is no minimum.

 

Will you match the price of my current t-shirt printer?

Our pricing is non-negotiable for a number of reasons. Our pricing system is based on the amount of time and materials we put into making your shirts great. If you’re not satisfied with your current printer, and their prices are a bit cheaper than ours, perhaps you’re getting what you pay for.

 

Do you provide design services or do I submit my own artwork?

The majority of the work we do involves customer-provided artwork. We can make the necessary adjustments to most designs to make them printable and t-shirt friendly. If you need design services as well, we can gladly work with you to achieve that exact design you’re looking for.

 

How long does it take?

Standard turnaround time is 7-10 business days (Monday through Friday, excluding major holidays). Turnaround time begins once we have received payment, and all artwork and order details have been approved by the customer. Larger, more complex orders will often take a bit longer, and we will let you know that if you are placing an order that falls into this category. We do take on rush orders at an additional cost when we are able to fit them into our schedule.

 

What time are you open?

Typically there will be someone to either answer your call, or return an email everyday around 9am-9pm. Currently, High Karma Design does not have a walk-in shop.

 

Where are you located?

We’re located in Sherman Oaks (Los Angeles), California, but since we have a small staff, we’re unable to take walk-ins. The best starting point for any order is to send us an email with your artwork and order details so we can provide you with some pricing info. Once we confirm that we can print your design, and you confirm that you are in agreement with our pricing, we’d be happy to set up an appointment to chat in person.

Standard turnaround time is 7-10 business days (Monday through Friday, excluding major holidays). Turnaround time begins once we have received payment, and all artwork and order details have been approved by the customer. Larger, more complex orders will often take a bit longer, and we will let you know that if you are placing an order that falls into this category. We do take on rush orders at an additional cost when we are able to fit them into our schedule.

 

Can you start right away? 

It’s possible. Our focus is always on current clients, and we don’t work on more than two projects at a time. That’s good news for those who work with us.

 

How do you accept payment? 

With most projects I request a 50% down payment prior to scheduling the work. This is payable either in cash or credit card in person, or via paypal invoice (which allows you to securely pay with your credit card) The remaining 50% is payable upon completion of the project, prior to supply of original artwork.